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Becoming an Expert (Professional Account)

• How do I become an expert on ConsultEase?
  Register as a normal user, then go to Account → Professional Account and submit your expert profile for approval.
• What is a “Professional Account”?
  It’s the expert mode of your account that lets you list your services, set per-minute rates, manage availability, and receive paid calls from users.
• What details do I need to fill to apply as an expert?
  You’ll be asked to add key information such as:

  1. Category / expertise areas

  2. Short profile bio (what you help with)

  3. Languages

  4. Audio & video per-minute rates (if applicable)

  5. Availability / schedule

  6. Any additional profile details requested during onboarding

• Do I get approved instantly?
  No. After you submit your Professional Account, it goes through an approval process. You’ll be notified once approved. Ideally it takes upto 2 business days. It can take more based on the queue.
• Who is eligible to become an expert right now?
  Currently, only experts across the listed categories within the app and based in India are eligible.
• What kinds of experts does ConsultEase onboard?
  ConsultEase typically onboards professionals in broad areas like Tax & Compliance, Legal Advisory, Finance & Accounting, Business & Startup Advisory, Documentation & Regulatory Support, and investments ( availability depends on what’s enabled in the app).
• Should I select many categories to get more calls?
  No. Selecting too many unrelated categories can reduce trust and conversions. Pick 1–4 strong categories and describe your exact use-cases in your bio.
• If my exact category isn’t listed, can I still apply?
  You can apply only if a relevant category is available. If it’s missing, request it at support@consultease.com with your profession and 3–5 common queries you can handle.
• Do categories affect my growth on ConsultEase?
  Yes. Categories decide where you appear in search/filters. Accurate categories lead to better matching, higher ratings, and more repeat calls.
• Are some categories easier to grow in than others?
  Usually, yes. Categories with high recurring needs (like compliance/tax/documentation) often see steady demand. The best way to gauge demand is to check how many experts are listed in your category and what typical rates look like.

Verification & “Verified” Badge (Documents)

• Do I need to upload documents to start as an expert?
  Documents are required only if you want a Verified badge (recommended) or you want to add your GST details.
• What does the Verified badge mean?
  It indicates your profile has completed verification checks and is more trusted by users. It is not a guarantee of outcomes.
• Do users upload documents during calls?
  No. ConsultEase does not support document upload/sharing during calls, and users are not asked to upload documents.

GST & Compliance (Expert Side)

• Do I need GST to work as an expert?
  Yes, we recommend you to enter your GST details.
• What if I’m not registered under GST or I’m exempt?
  You can continue if you declare/confirm that you are not liable for GST or are exempt as per applicable rules.
• If I’m GST-registered, will I need to provide GST details?
  Yes—if you are GST-registered, you may be asked to provide GST-related details for compliant invoicing/records.

Pricing & Pay-Per-Minute Billing

• How does pricing work on ConsultEase?
  ConsultEase is pay-per-minute. Users pay based on call duration at your displayed per-minute rate.
• Can I set different rates for audio and video?
  Yes, if enabled for your category. Users will see both rates before calling.
• How is billing calculated for short calls?
  Billing is per minute. Partial minutes (seconds) are billed as a full minute.
• Can I change my rates later?
  Yes. Rate changes apply going forward. Users always see the current rate before they call.
• Are there platform charges?
  Yes, there may be platform/payment processing charges and applicable taxes handled by the platform. You will clearly see effective rates/charges on your rates screen.

Availability & Managing Calls

• How do I set my availability?
  In your Professional Account, set your availability/schedule so users can call you when you’re available.
• What happens if I miss calls frequently?
  Repeated missed calls can impact user trust and may affect your profile performance/visibility.
• Can I pause my Professional Account?
  Yes. You can mark yourself unavailable ( Vacation mode ) when you don’t want to receive calls.

Call Rules & Professional Conduct

• Are calls inside the app only?
  Yes. Calls happen within the ConsultEase app.
• Can I share my number or ask users to pay off-platform?
  No. Off-platform payments and moving users outside the platform are not allowed and can lead to suspension.
• Can I record calls?
  No. Call recording is not allowed in the app.
• What should I never ask users for?
  Never ask for OTPs, passwords, UPI PINs, bank details, or anything that can enable fraud.
• Can I refuse or end a call?
  Yes—if it’s outside your scope, unethical, abusive, or unsafe. Stay professional and clear.

Reviews, Ratings & Trust

• How do reviews work?
  Users can rate and review after a session. Strong reviews improve trust and help you grow faster.
• What’s the best way to get good reviews?
  Be clear on outcomes, ask the right questions early, summarize next steps, keep a calm tone, and respect the user’s time.

Earnings, Payouts & Statements

• How do I earn on ConsultEase?
  You earn based on completed call minutes × your effective rate, minus applicable platform fees/charges (as per platform policy).
• Will I get earning statements?
  Yes. You can always view your earnings and transaction details inside the app under the Wallet tab (including wallet balance and transaction history). You’ll also receive/view the monthly statement for tracking and reconciliation.
• When do I get paid?
  ConsultEase shares your monthly statement between the 1st and 10th of the next month for the previous month’s earnings. You then need to raise an invoice to ConsultEase in the designated format. Details for sending invoice are available in the statement. Once your invoice is received and verified, payouts are released within 2 weeks.
• What do I need to do to receive my payout?
  Review the monthly statement → raise the invoice in the required format → submit it to ConsultEase. Payouts are processed based on the submitted invoice.
• What if I don’t submit the invoice?
  Payouts are released only after the invoice is submitted in the designated format. If you delay submission, your payout will be delayed accordingly.

Growing Your Consulting Business on ConsultEase

Profile Link & Sharing

• Do I get a shareable profile link?
  Yes. You can share your profile link so clients and contacts can call you directly on ConsultEase. If they do not have the app already installed, they will need to download the app first.
• Where should I share my profile link?
  High-impact places:

  1. WhatsApp bio + pinned message

  2. Instagram/LinkedIn bio

  3. YouTube description / pinned comment (if relevant)

  4. Your website “Book a Call” button

  5. Email signature (“Talk to me on ConsultEase”)

  6. Google Business Profile (if you have one)

• Should I share it to my existing clients/contacts?
  Yes. Your warm network converts best. Share it as a convenience link for quick paid calls.

QR Code (Offline Growth)

• Do I get a QR code? What should I do with it?
  Yes. Use your QR code on:

  1. Visiting cards

  2. Office reception standee

  3. Printed brochures

  4. Letterheads / invoices

  5. Seminar banners / workshop handouts

  6. Packaging or booklet inserts (if applicable)

• What’s a good CTA to print with the QR code?
  Examples:

  1. “Scan to call (Pay per minute)”

  2. “Talk to me instantly on ConsultEase”

  3. “Scan to start an audio/video consultation”

  4. Best Practices to Convert More Calls

• How do I write a profile that converts?
  Use this structure:

  1. Who you help (specific audience)

  2. What you solve (top 3 problems)

  3. What users get (clear outcomes)

  4. Languages + availability + rates

• What categories should I choose?
  Choose the most accurate categories where you can deliver strong outcomes. Too many categories reduces trust.
• How should I set my rates initially?
  Start competitive, build reviews, then gradually increase. High trust (Verified + strong ratings) supports higher pricing.
• How can I get more repeat calls?
  End each call with:

  1. A quick summary

  2. Next steps

  3. Clear “when to call back” guidance

  4. Repeat calls happen when users feel clarity + structure.

• What should I post on social media to drive calls?
  Short, practical content works best:

  1. 30–60 sec “common mistake” videos

  2. Mini case-style examples (no confidential details)

  3. Checklists (“3 things to verify before you…”)

  4. Always add your profile link/QR as CTA.

  5. Support (Experts)

• How do I contact support as an expert?
  Email support@consultease.com with your registered number/email and relevant details (date/time, call ID if available, screenshots).